Our July 2025 Roundtable was hosted by John Manion, Chef and Owner of Brasero Chicago. We also heard form Ashley Harris about combating no-shows and last-minute cancellations. She mentioned that there are tools that your reservation platform likely already offers:

1. Use prepayment, deposits or credit card holds to encourage commitment
2. Leverage email and text to reinforce the value of showing up – kindly and clearly
3. Automate rebooking with the “notify” feature